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The Avaya IP Office 500 V2 Phone System is a service for every company size - literally.

Unlike other makers that have a confusing series of various sized systems (like automobile designs), the Avaya IP Office 500 V2 phone system is the same service that scales from 2-2000 users and across multi-site applications when needed. It's a dazzling solution for so many reasons.

Skillfully, Avaya also comprehended that the needs, and budget plans, are various for smaller sized companies so they supply 3 variations of software application in Australia - the standard edition, the Avaya essential edition and the Avaya preferred edition. For 90% of business, the extraordinary array of basic functions that feature the Avaya IP Office 500 is all they require anyhow.

The result is you only pay for what you need. This has actually made the Avaya IP Office 500 v2 phone system an excellent choice for organizations of any size.

Avaya IP Office 500 v2 Phone System is the Number 1 SME solution worldwide!

The Avaya's IP500 v2 phone system has a incredible 22% market share worldwide in the SME classification making it the world's leading option in phone systems. Incredibly, 90%+ of American Fortune 500 companies pick Avaya as their option - states a lot doesn't it!

In Australia it quickly rose to prominence over the past couple of years as the Australian dollar appreciated, making this American system exceptionally cost effective. Nevertheless, in recent times, our Aussie dollar has actually fallen once again and this has made other solutions more affordable for SME clients ( take a look at the current LG iPECS eMG 80 phone system for much better worth).

For bigger companies there is still virtually nothing in the market that comes close as you will discover.

Big range of various Avaya phone handsets to select from.

The Avaya IP Office 500 v2 phone system uses a incredible variety of handsets to suit every spending plan, requirement and taste. There are 2 ranges of digital handsets ( budget plan Avaya 1400 digital series and the premium Avaya 9500 digital handsets) one is a budget plan providing the other is a premium. There are also two varieties of IP handsets ( spending plan Avaya 1600 series and premium Avaya 9600 IP series) in addition to DECT handsets for wireless movement.

The Avaya IP500 Office 500 Phone System does VoIP brilliantly

Relocating to VoIP can conserve you a fortune which is why numerous Australian organizations are doing it. The Avaya IP Office 500 V2 phone system is optimised for VoIP communication and has the awards to show it. Whether you're seeking to carry out the current SIP trunks (VoIP phone lines), IP handsets or link numerous sites across an IP network, the Avaya IP 500 Office 500 v2 phone system is a proven IP service.

Key Features of the Avaya IP Office 500 Phone System

Tested reliability

Feature rich and extremely affordable

Networking - multisite or remote users

Unified Messaging

Unified Communications

Call Centre Applications

Multimedia Applications

Soft Phone (Avaya One-x portal).

PC https://knoxwsro471.edublogs.org/2021/09/29/what-not-to-do-in-the-avaya-cloud-phone-system-industry/ Attendant (Avaya soft console).

Mobility (DECT handsets and cellphone apps).

Conferencing.

The are a lot of functions with the most recent Avaya IP Office 500 v2 system we recommend you speak to one of our professional specialists. We'll have the ability to understand how your company runs, what you're attempting to attain and make ideas about how the numerous Avaya features can provide productivity improvements and cost reductions. If you're technically inclined there are Avaya IP Office 500 phone system technical specs offered in this section.

Link your cellphones, tablets and PC's to your Avaya IP Office 500 phone system.

The terrific thing about modern IP pbx systems is the integration throughout various types of devices. The Avaya IP Office 500 pbx, like all much better solutions, permits your personnel to stay connected to the phone system in and out of the office in different methods:.

1. Mobile phone and tablet integration.

By downloading the easy to use Avaya Flare application you can use your iPhone or Android device as a phone handset. This enables you to make and receive calls, check messages and have access to a huge range of other IP Office 500 system features (conferencing, HD video conferencing and more). If you're in the workplace you can connect to the office WI-FI, out of the workplace you access all this by means of 3G. You can likewise combine your mobile phone or gadget to your existing Avaya desk phone so you just need one extension number for both gadgets. You can select to have no workplace phone at all and simply utilize the Avaya Flare app.

2. PC Integration.

By filling the Avaya One-X website to a PC or laptop personnel can access the IP Office 500 phone system and it's features whether they are in or out of the workplace. This is dazzling tool for mobile personnel, remote areas, house workers etc. Now you can be connected anywhere you get internet or WI-FI access.

With the Avaya IP Office 500 pbx your personnel can stay in total communication no matter where they might be - no more reasons. You don't have to buy brand-new devices and they can BYO phone. This type of innovation is a total game changer for the modern mobile workforce.

Do you have to use VoIP with Avaya Business Phone Systems?

The response is no. The Avaya phone system has actually intelligently been designed to integrate with existing phone lines (PSTN, ISDN and Primary Rate). If you prefer you can continue to utilize the Avaya IP Office 500 as a standard pbx and upgrade to VoIP in the future. You can keep all your existing phone lines and numbers, however still take advantage of the latest Avaya phone system innovation.

Is the Avaya IP Office 500 Phone System NBN ready?

Yes. The Avaya is created and prepared for the NBN (National Broadband Network). The Avaya permits you to connect to your regular lines from time to time relocate to VoIP when your company is zoned prepared for the NBN. But you must keep in mind that 10,000's of companies around Australia already use VoIP innovation daily to save cash wihthout the NBN. The one caveat to VoIP quality is you must have a reputable and fairly quick (ADSL2+ preferably) web connection.

When it concerns delivering you high quality company grade VoIP (SIP) phone calls, the majority of companies in city locations can currently access it right now. The NBN is just relevant for services with sluggish or undependable data services - usually in more remote or local locations. We can inspect this for you easily anyhow.

Future technology is quickly included into your present Avaya service.

Avaya has been leading the way for much longer and their innovation platform is proven, checked and ultra-reliable. The software on their Avaya IP 500 Office v2 phone system is presently approximately software revision 9.0+. This suggests that stacks of brand-new features have actually been included over the past several years and continue to be - making the Avaya IP Office 500 PABX an extremely function abundant offering for any service size. If/when new features are released, you do not require to go altering hardware - simply update the Avaya software. Historically you often needed to totally alter phone systems to implement brand-new innovation.

Particular feature sets for various types of employees.

When we customize your Avaya IP Office 500 pabx it not almost the overarching company requirements but likewise the requirements of the person. Avaya has actually intelligently recognized these various task functions and with one off licences offers specialised feature sets, above and beyond the typical pbx features. Avaya breaks them down into the following:.

Avaya Power User - The supreme in interactions ease of access for busy executives.

Avaya Office Worker - Desktop integration helps workers quickly communicate important information throughout your business.

Avaya Mobile Worker - For personnel working out of the workplace without a laptop computer.

Avaya Teleworker - Enable home and remote workers to be as accessible as workers in the office.

Avaya Receptionist - Manage calls via easy-to-use PC user interface. One receptionist can deal with numerous offices.

Avaya Customer Service Agent - Intelligent call routing helps representatives provide highly tailored service.

Avaya Customer Service Supervisor - Real-time call status and adjustable reports help develop efficient and efficient call centres.

Small Business Phone Systems

Choosing the ideal small company phone system can be exceptionally puzzling due to the big variety of choices. Well, you can relax, since our friendly professionals are here to assist. We make the effort to understand your requirements, describe the alternatives and what this suggests for you and your company. While other business may recommend the most expensive systems, regardless of your business needs; here at Infiniti Telecommunications we deal with you to discover the best fit for your service. Our professional staff will discuss everything to you in terms that you understand, and put everything down in composing - even our 100% Money Back Guarantee. Discover why Infiniti is your wise option.

What kind of Small Business Phone System is right for you?

There is no 'one size fits all' phone system for small companies. One small company might have very different telecoms requires to another, so you need to consider how you will be using your phone system. As soon as you recognise your small company requirements, you can find a phone system to satisfy them. For that reason, it is necessary that you as the client are aware of the kinds of phone systems offered and what they can do for your business.

There are two kinds of small business phone system services available to you:

Hybrid IP PBX System

A Hybrid phone system offers traditional digital or IP handsets with the most recent IP innovation; permitting you to take advantage of VoIP and SIP. Like standard phone systems, the "brains" of a Hybrid Phone System are located in a box in your office, and all the handsets connect back to this box.

Hybrid Phone Systems work over both the standard copper phone network or the internet. This indicates whether you have enough bandwidth to benefit from VoIP & SIP innovation today, Hybrid Systems are 100% NBN all set. Hybrid Phone Systems also allow you to include features and users as needed.

Another fantastic function of the Hybrid IP system is the ease of use for home/remote users. A Hybrid IP handset can be plugged into the web at a 2nd place, and will instantly connect back to the head workplace phone system. This allows for smooth interaction, with the remote user able to work as if they remained in the office. The Hybrid system also has a cell phone app ( comparable to Skype/Whatsapp) that connects you to the office from your personal mobile phone, anywhere you are.

SpringCom Hosted System

A SpringCom hosted system, likewise called a Cloud PBX phone system is an IP phone system where all the call are used the web. Great bandwidth was typically something only big organizations could access, however the NBN rollout has actually opened lots of chances for our consumers, specifically when it pertains to small business phone systems.

The "brains" of a SpringCom hosted phone system live in the cloud, so each handset just needs to be connected to the web to be part of the phone system. Hosted phone systems are feature packed, and whether you have 1 handset or 1000, you get exactly the same features. Many of our small business consumers have actually discovered them to be very cost effective solutions because they do not require much, if any in advance investment in hardware.

A fantastic function of a hosted system is that as long as an web connection is readily available the place of the handsets is trivial. Remote and home users can call from anywhere, utilizing the same phone number as though they were in the main office.

For more on the distinctions between hybrid phone systems and cloud phone systems and which is the best for you have a look at this article.

The choice is eventually yours, so call our friendly specialists and let us help you find the perfect option for your organization.

How will the NBN impact my Small Business Phone System?

NBN voice is the process of running VoIP over an NBN internet connection. VoIP has actually been around nearly a years, and it runs calls over the internet, similar to Skype. To make use of NBN voice you can either use a Hybrid PBX, using SIP trunking or a cloud based phone system, which utilizes cloud innovation to make VoIP calls. VoIP calls can run on NBN and other Fiber connections, and sometimes over ADSL for a little workplace.

The big modification with the relocate to the NBN for little workplace phone systems is that you will just need a single web connection to make and get calls. All of your communications, including telephone call, will run over the internet ( by means of VoIP and SIP) instead of analogue copper phone lines.

Lots of clients have actually been told that they will be required to totally update and upgrade their current analogue phone systems. This is not real. NBN voice can run on older style phone systems - you just require to buy an analogue telephone adapter (ATA) to allow this. The ATA adapter sits in between the old phone system and the new NBN internet connection, transforming the data so that your business can run NBN voice.

Speak to our friendly specialists if you have any questions about how the NBN will impact your small business phone system.

How much are Phone Systems?

The cost of a small company phone system actually depends upon the type of system, brand name and the variety of handsets. With Infiniti you can buy outright, rent or lease. If you're getting a Hybrid solution then a 4 handset system might start as low as $20-30 each week depending on the brand name.

This expense would consist of setup, setup and user training. An 8 handset system might cost $30-40 weekly. So twice the size does not equate to twice the rate. On the other hand, hosted services can be a lot less expensive as there is no expensive physical phone system to buy and can start from simply $15 per month.

What kind of phone lines should I have?

There is nobody best phone line for each individual. Although numerous customers talk about VoIP and SIP as a method to save money, the situation varies from workplace to office. The money conserving element of VoIP really depends upon how many phone lines you have and the kind of phone calls you usually make. With a Hybrid system, you can have a mix of copper and VoIP lines. With a Cloud PBX system, all your calls run over the internet so you simply require an internet connection to make VoIP calls.

If the NBN is offered in your location, then transferring to a Cloud Based PBX and utilizing VoIP to make your calls is the method foward for your company. If the NBN is not available a Hybrid option utilizing standard copper phone lines may be the best choice in the meantime, and you can quickly move to the NBN when it presents in your area.

The number of phone lines should my small business have?

The number of phone lines that your small company requirements will vary. Think about the number of concurrent phone calls you wish to have the ability to make/receive.

For small companies where everybody isn't on the phone at the same time, then we normally follow a guide of three to one - 3 handsets, one line, six handsets, 2 lines, and so on. For small businesses which need to make a great deal of calls all at once, such as property agents, then each user needs their own line.

If your small business has a great deal of inbound call traffic then we recommend getting more phone lines than handsets. Unlike a normal home phone that utilizes Telstra's call waiting service, small company phone systems do not have this function as standard. Think of that you have 2 personnel and only 2 phone lines. Now, if both personnel are presently making/receiving calls and another call comes through, the call is going to get through to an engaged tone. If you have three lines, the call will go through to the voicemail on the other line. By having a minimum of 2 lines you have the ability to not miss out on a call.

With standard copper phone lines each line gives you the capability to make/receive another call. With a VoIP/SIP Hybrid or Hosted Phone System all your calls will run through a single web connection making it tough to comprehend what constitutes a phone line. Put simply, each phone line in your phone system is a SIP license, and to get more phone lines you just need to add more SIP licenses to the phone system. These licenses permit you, the client, to have concurrent VoIP calls.

Should I have IP phone handsets or digital ones?

The main difference between a digital and IP handset is that a digital handset is a fraction cheaper than an IP handset. Both handsets have similar functions, with IP handsets using a little additional functionality.

Once again, the ideal phone for you depends upon your service needs. If you have a number of individuals working remotely, or personnel tend to move the handsets around the office, then IP handsets are right for you, as they instantly re-register back into the system when plugged in. With digital handsets, the handset sockets and places must be programmed into the system by a technician.

As standard desk phones there are also cordless phones, nevertheless, if they were not created particularly for your phone system then they will have really restricted performance, which is not perfect for organization! But there is another solution - soft phone apps. A soft phone app is an app similar to Skype that can be set up on your computer. Soft phone apps have all the performance of premium handsets without the requirement for hardware.

With all of these options getting the right handsets for your small business phone system can be puzzling so give us a call to discuss your needs!

What about future growth?

Whether you choose a Hybrid or SpringCom Hosted service you will have growth choices available. If you have a SpringCom Hosted Cloud phone system you can just include a pre-programmed handset to the system and you are all sorted. These systems can expand right through to having 1000's of handsets if required.

Hybrid phone systems can also be quickly expanded as your service grows. If you are utilizing SIP then it's simply a case of adding another handset/licence to the system and you are done.

Should I rent, lease or buy the phone system?

We do not wish to say that a person alternative appropriates for all services, as it all relies on your own requirements. If you do wish to buy outright then you can naturally buy all of the hardware upfront. You can purchase a regular monthly package which consists of the handset and the call plan.

Small Phone System Features

Which functions could change your business?

Below you'll discover easy to understand descriptions for the most popular small company phone system functions. You'll soon find the extraordinary benefits and expense savings this modern innovation can deliver today!

Need to Have Features Of Phone Systems For Small Business

In order to manage incoming call traffic effectively you must be able to move calls rapidly and effectively. The capability to do this is among the essential reasons organizations update to the current feature-packed phone systems. Small company phone systems lets you do this at just a touch, letting any handset user direct callers to the other personnel with ease. Likewise, since you'll have at least 2+ phone lines, another person can be on another call at the same time too.

Transferring calls

In order to handle inbound call traffic efficiently you must have the ability to transfer calls quickly and effectively. The capability to do this is one of the crucial factors organizations upgrade to the most recent feature-packed phone systems. Small business phone systems lets you do this at just a touch, letting any handset user direct callers to the other personnel with ease. Also, because you'll have at least 2+ phone lines, somebody else can be on another call at the same time too.

Hold Functionality

The most frequently used button on your new handset will be the 'hold' button - and with great factor. It's essential for smooth, professional handling of calls. Instead of (ineffectively and unprofessionally) cupping a turn over the mouthpiece, staff can place a client on hold at the touch of a button, and they won't be able to hear what's going on in the background.

Cordless Phone Compatibility

Many home offices start off with a cordless phone or two, and you get utilized to having the ability to take the phone around your house. Do not stress. With phone systems for small businesses you can still link you cordless phone to it -you can even utilize the one you may currently have. Please note that your current cordless phone won't provide you any of the fundamental phone system includes your desk phone does, such as call conferencing or one-touch transfers. You will still be able to call out, receive calls and even have calls moved from the desk phone to you.

Day & night greetings

Day & night greetings guarantee your callers get a sleek, professional impression of your company, first time, at any time. In a little office often there are times when you're on a call and no one else is there. The phone system for your small company will in fact be able to pick up, answer the call, and keep them on hold until you are ready. No more managing!

No matter how busy you get in your day, a day & night welcoming system means important callers will be cared for. A tailored greeting such as "Thank you for calling ABC, your call is important and we will be with you in just a moment" will be heard by the caller, who will then be placed on hold automatically to wait until you can take care of them.

At night this message can be altered to something more appropriate, such as "Welcome to ABC, our workplace is currently unattended. However if you would like to leave a message our personnel will return your call the following organization Click here to find out more day." In this way your business will always sound fantastic and never ever miss out on another sales opportunity.

Personal voicemail

Whether you're out of the workplace or just on another call a individual voicemail will back you up. Unlike some house services where you need to pay to recover messages it is definitely FREE with a phone system for small business. (On some phone systems voicemail is an choice whereas it is included as basic on others). s.

Personal voicemail operates in exactly the same way as it does on your cellphone. Callers hear a customised welcoming and are invited to leave a message. You can then access these greetings, conserve them, replay, forward or erase them as required.

Voicemail is readily available to all system users however if needed you can specify which of your staff have access to the service. Users are alerted that they have a message by a bright red light on the handset. Now, instead of having to take phone messages for coworkers, you can now simply transfer a call to the user's voicemail system and let them leave a message. The fantastic feature of voicemail is that both your personnel and callers will already recognize with the concept and therefore delighted to utilize it.

Voicemail to email

For lots of people in small business they are typically out and about and not always at their desks. No matter where you are your voicemail can now be sent to your e-mail. This indicates if you have a mobile phone you'll be able to listen to your office emails on your mobile phone, laptop or iPad.

Automobile attendant

For some small businesses wanting to present a BIG image then an automobile attendant can be ideal. It answers the calls and offers choices for different extensions with your company. You may just have 3 staff however you sound like you have 100.

"Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly." The client doesn't require to know that the very same person might answer for every department!

The menu tree options supplied can be as basic or as complex as your organization requires. The automobile attendant function can likewise be used to simply take any overflow calls you or your personnel are not able to get to in time. In any case, it is very effective and incredibly effective.

Conference Calls

With business being conducted both nationally and globally nowadays, getting people to meet personally isn't constantly possible. You can teleconference flawlessly with whoever you need to, getting a real time discussion opting for as many celebrations as you like (dependant on number of phone lines and system capability). Just put your caller on hold, choose a new line and join the calls by pressing the conference button. It's as easy as that!

Cheap VoIP Calls

Some phone systems for small company allow you to connect a plethora of different VoIP services, from VoIP to SIP trunking. This can translate to big cost savings on line leasing and external call costs, along with complimentary internal calls - even if those calls are to other personnel in various locations. The cost savings may even be enough to spend for the whole system.

User friendly handsets

Despite the power and intricacy of a phone system for small business the easy to use handsets make accessing features easy. Some systems do this much better than others. With any pbx or cloud phone system there are several handset designs to pick from - generally a standard, executive and a receptionist model. Let us help you select the best mix of handsets for your service.

Much better handsets normally include large, backlit digital screens to offer users the details they need to make calls quickly and quickly. Different menu choices will be automatically shown on screen, and these modification to the most pertinent options depending upon what task the user is currently performing.

With more and more people working remotely, our consumers have actually said one of their favourite functions is being able to see who is on the phone. Previously, this feature was feature just on big company systems, however, this is now a basic function on the new generation of hybrid & cloud phone systems for small business.

Functions such as mute, redial, volume, conference etc are very typical and offer users quickly, simple access. Meanwhile, some handsets provide programmable buttons with digital labels, so that these secrets are always correctly and clearly annotated.

The bottom line is that you can select from a large range of handsets with the majority of services and mix and match to meet the requirements of your personnel. Equip power users with higher-end phones, whilst selecting more fundamental models for less intensive applications. It's the clever way to get the efficiency you want, at the cost you need.

Remote staff - connecting to the workplace

In a world of sea change, tree change and the like you may want to offer your personnel the capability to still work from their office or home - not yours. With the versatility of VoIP innovation, personnel can now work from anywhere and stay connected to your phone system. This indicates essential staff travelling interstate can correspond with the workplace quickly, and remote personnel can be employed from anywhere in Australia.

Using VoIP,